Frequently Asked Questions
Everything you need to know about your Young Nails experience.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping usually takes 3-5 business days within the domestic US, while international shipping can take 7-14 business days depending on the destination.
What is your return policy for opened products?
For hygiene and safety reasons, we cannot accept returns on opened or used liquid products, gels, or powders. Unopened items in their original packaging can be returned within 30 days of purchase.
Do you offer professional discounts for licensed nail technicians?
Yes, we offer a professional rewards program. Licensed professionals can apply through our Pro Portal to access exclusive pricing and bulk sizing options.
Are your gel products HEMA-free?
We offer a variety of formulations to suit different needs. Please check the specific ingredient list on each product page for detailed information regarding HEMA and other chemical components.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay and Shop Pay.